Privacy Policy
Strata Wealth & Risk Management Inc. (“Strata Wealth”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through www.strataqrops.com and in providing our UK pension transfer services, why we collect it, and your choices.
Our privacy officer
Privacy Officer, Strata Wealth & Risk Management Inc., 1120 Bay Street, Gravenhurst, ON P1P 1Z9. Phone 1-888-298-2906. Email [privacy@strataqrops.com].
Information we collect
When | What we collect |
You fill in a website form | Name, email, phone, province, age range, pension type, approximate pension value, your message |
You call or email us | Your contact details and what you tell us |
You become a client | Date of birth, address, Social Insurance Number, UK National Insurance number, pension scheme details, transfer value, ID documents, banking details, financial and tax information needed for suitability and anti-money-laundering checks |
You browse the website | IP address, device and browser type, pages viewed, how you arrived, collected through cookies and Google Analytics |
You call our tracked phone numbers | Caller number, call time and length, and the web page that showed the number. [Calls may be recorded for quality and training; we tell you at the start of the call.] |
Why we use it
- To respond to your enquiry and book your consultation.
- To assess whether a UK pension transfer is suitable for you.
- To open and manage your RRSP, RRIF or other accounts with our dealer and product providers.
- To meet legal duties, including know-your-client, anti-money-laundering and tax reporting rules.
- To improve our website, measure which pages lead to enquiries and fix technical problems.
- To send you updates about UK and Canadian pension rules, only if you agree.
We never sell your personal information.
Consent
We collect, use and share your information with your consent, except where the law allows otherwise. Submitting a form gives consent for us to contact you about your enquiry. You can withdraw consent at any time, subject to legal or contract limits; we will explain what withdrawing means for your service.
Who we share it with
- [Dealer name] and the product providers that hold your account, such as iA Clarington and Industrial Alliance.
- Your UK pension scheme administrator and, for defined benefit transfers, the FCA-authorised UK adviser who provides the required advice.
- Regulators, tax authorities and others where the law requires it.
- Service providers who help us run the business, such as our website host, form and email tools, call tracking provider and Google Analytics. They may use your information only to provide services to us.
Information stored outside Canada
Some of our service providers, and all UK pension schemes, store information outside Canada, including in the United States and the United Kingdom. Information held there may be accessed by courts and authorities in those countries under their laws.
Cookies and analytics
We use cookies to make the website work and, with your choice, to measure visits through Google Analytics 4. You can accept or decline analytics cookies in our cookie banner and change your choice at any time through the “Cookie settings” link in the footer. You can also block cookies in your browser.
Email marketing
We send newsletters or pension updates only to people who have agreed to receive them, as required by Canada’s Anti-Spam Legislation. Every email includes an unsubscribe link, and we act on requests within 10 business days.
How we protect it
We use secure (HTTPS) web forms, access controls, encrypted storage and staff confidentiality agreements. Only people who need your information to serve you can see it.
How long we keep it
We keep enquiry information for [24 months] if you do not become a client. We keep client records for as long as our regulators and tax law require, then destroy them securely.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent. Contact our Privacy Officer and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta, depending on where you live.
Changes to this policy
We may update this policy. The “Last updated” date shows the latest version.